Refund policy
Return Policy
At Vitanoli, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, you may request a return within 30 days of receiving your item.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
Return Request Process
To initiate a return, please contact us within 30 days of delivery by email at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once your request has been approved, we will send you a return shipping label by email. The return shipping costs will be deducted from your refund amount.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a reasonable number of business days.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards
- Personalized or custom-made products
- Items damaged through misuse
Contact
If you have any questions regarding returns or refunds, please contact us at: